FAQ

Support Protocol

Operations & FAQ

Decoding our technical standards, ordering mechanics, and garment architectural maintenance instructions.

01. Technical Standards & Fit
What does GSM stand for, and why is it your currency?

GSM stands for Grams per Square Meter. It is the absolute scientific metric for fabric density and thickness. While standard retail brands utilize lightweight 150–200 GSM blanks to reduce shipping and production overhead, we custom-mill fabrics ranging up to 530 GSM in our Mainline collection. Higher GSM dictates architectural garment posture, premium heavy drape, and structural durability built to last decades.

How do Wolvyn garments fit?

Our silhouettes are meticulously engineered with an intentional luxury streetwear cut—featuring a boxy profile, dropped shoulders, and a slightly cropped body length to prevent bunching. This ensures a clean, architectural look without looking oversized or sloppy. We advise ordering your standard size. If you prefer a traditional, less boxy fit, size down one full increment.

Are your pieces pre-shrunk?

Yes. Our heavy-density cotton garments undergo extensive custom enzyme washing and sun-fading processes. This premium treatment fully stabilizes the cotton fabric fibers, ensuring shrinkage is virtually non-existent when properly washed according to our technical maintenance protocols.

02. Maintenance & Care
How do I clean my heavyweight fleece and tees?

To maximize the architectural lifespan and premium texture of your heavy garments, apply the following care sequence:

1. Wash inside out using cold water with like colors.
2. Utilize a mild, neutral detergent; do not use bleach or aggressive fabric softeners.
3. Hang dry in shaded conditions or tumble dry low. Avoid high-heat drying, as it can strip the custom wash textures over time.

How do I care for hand-frayed and distressed items?

Pieces within our Villain Line feature complex, manual finishing, including custom hand-frayed borders and targeted edge distress. Minor fiber shedding along unhemmed lines is perfectly normal after the initial few cycles and adds unique character to each individual piece. For maximum preservation, utilize a mesh wash bag on a delicate wash cycle or hand wash cold.

03. Logistics & Fulfillment
When will my order ship?

Standard collection pieces are processed and dispatched within 2–4 business days. Exclusive high-tier capsule drops or limited experimental releases may specify designated delivery windows, which are explicitly detailed on their respective product allocation pages.

What is your return and exchange policy?

We accept returns or size exchanges within 14 days of package delivery, provided all garments remain unworn, unwashed, and retain all original branding tags and packaging. Due to the high scarcity and intentional production limits of our sub-brand capsule collections, exchange sizing availability is not guaranteed. Final sale items or customized drops are excluded from standard returns.

Do you ship internationally?

Yes. Wolvyn distributes apparel globally. Real-time shipping assessments, duty fees, and exact logistical timeframes are automatically generated at checkout based on your geographical destination.